How to Get the Best Results

• Online Meetings – Identify the challenges and how to overcome them
• The Power of Presence – How to adapt your presentation style to the virtual medium
• Creating engagement – best practices to engage and influence remotely during online meetings

Strategic Presentation Planning

• Use the A.P.C methodology for better planning
• How to structure content with a logical flow
• Make it stick! Tips and tricks to make a message memorable
• Ensure that your visuals work for you and not against you
• How to adapt your presentation style to the virtual medium
• Creating engagement – best practices to engage participants during online presentations and meetings

Intra-Company Networking & Collaboration

• How to identify and solidify relationships with stakeholders
• 4 Foundational principals for profitable relationships
• Personal CRT map — a roadmap for managing your network
• Small talk Vs. SMART talk

Attitude & Skills in Customer Communication

• The Fix-Fix approach in customer communication
• Defining objectives — a key to effective communication
• How to proactively manage customer expectations
• “YES WE CAN” attitude — the power of positive communication
• Managing sensitive conversations: How to say NO and stay alive

Cross-Cultural Training

• Assessing cultural impact: What effect does culture have on work settings and business success?
• How do different cultures define professionalism?
• How to connect in various business interactions
• Explore the communication variable — your Intercultural communication toolkit
• Country specific programs are available.

Management in times of change and uncertainty

• Identifying current key challenges of managing people in the virtual working environment
• Strategies to predict, prevent and proactively plan to meet the identified challenges
• How to empower and delegate effectively when WFH (working from home)
• How to create and sustain high trust relationships – creating intimacy on a virtual platform
• Management behaviours that motivates others to step out of their comfort zone

Authentic leadership

• How to create a psychologically safe environment in times of uncertainty and ambiguity.
• Be far – Feel close, how to build trust, connectivity and a sense of belonging when WFH
• Boosting morale, focusing on motivation from our circle of control
• Creating a psychologically safe environment for people to be open, creative and launch new ideas
• Building resilience in times of uncertainty, leading with curiosity, empathy and vulnerability