Miscommunication destroys trust, wastes time and costs millions. Most people think they communicate well, yet few really do. Successful communication begins with a mindset and an awareness of what triggers different responses.

Communicating Success is about building trust, inspiring cooperation and managing sensitive conversations. Improved communication leads to stronger relationships and better results, both personally and professionally. 

This program gives practical tools on how to effectively use essential communication skills in everyday interactions. 

You will learn how to:

• Proactively manage expectations in an ever-changing reality
• Infuse positive communication in every conversation
• Successfully manage sensitive conversations
• Use the art of skillful questioning and listening
• Professionally set boundaries – say no and stay alive

Email is an essential form of communication – and it is becoming ever more complex.

Daily interactions are constantly increasing, and in the absence of voice tone and body language, misunderstandings are a common problem. Cross-cultural communication adds to this complexity. To thrive in today’s environment, the business professional must know how to optimize their written communication.

This workshop teaches participants to write in a way that is efficient, avoids conflict and frustration and gains the cooperation of others. 

You will learn how to:

• Set realistic objectives and plan your email accordingly
• Structure shorter and more effective emails
• Write in a way that encourages people to respond and cooperate
• Avoid the “ping pong” effect and other common mistakes
• Use professional English phrases and terminology